I'm sure everyone knows how expensive it is to park in KLCC, its RM 3 per hour. I finished my dinner went down, queue up to pay at the machine. Parking is RM 6, hmm still acceptable, slot in RM 10, the machine spat my money out. Okay tried it again and again and again. What's wrong with this machine I thought, do I look ugly or something? Then I saw the screen EXACT CHANGE ONLY!
I hurried upstairs to the nearest shop I can find which is Gong Cha just beside the escalator. Asked the small boy tending the cashier if he could be so kind enough to exchange my RM 10 for 2 pieces of RM 5. I think it is a reasonable request for anyone person in their right state of mind to say yes. He said no! I was like WTF! I asked him why? He said he needed the change. I said it's already 10pm what change do you need you are closing. He said I need it for tomorrow. Little idiot! I showed him the look before rushing off.
I walked to opposite shop and asked the lady at the counter, she said sure just give her a minute she is trying to swipe the customer's card. I said sure. The customer seeing me wait offered to exchange the notes for me. Thank the heavens for two kind souls. I ran to the machine queue up and inserted my ticket, guess what it says RM 9 now. ARGHHHHH! I didn't have change again. I now have 1x RM 50, 2x RM 1, and 2x RM 5. This is really frustrating. I turn behind ask the gentleman if he has change, he said yes. Thank God! If I have to run up and find change again I will kill myself. I handed him RM 5, he said he didn't have change. I told him it's fine keep the change. So instead of RM 6 my parking now costs RM 12.
I went home feeling extremely frustrated; I deal with clients a lot and customer service is extremely important and I find that the 2 incidents is completely unacceptable. I wrote an email to KLCC and CCed the email to Gong Cha. One week later I did not receive any reply, I picked up the phone and contacted KLCC and asked to be put to the right person in charge. This lady attended to me told me that she will look into this and will forward the email to the respective people. She is definitely doing her job because I receive an email and phone call of apology from Gong Cha that night itself. That's means the lazy bum who I emailed to sat on the email or purposely pretend to ignored it.
I appreciate Billy's effort for contacting me and apologizing. I told him it should not be him that should apologize and it should be that person who was being unhelpful to me. He said that he will speak to that staff in regards to this matter and explain to me that he is also a new staff. I guess to me it's not about whether or not he is a new staff but more of his helpfulness which is below zero in this case. From my perspective when he told me that he needs the change for tomorrow, in my mind I am thinking are you that lazy that you want to keep every change possible so that you do not have to go to the bank. Now that the matter has been resolved I can take that off my mind.
I do believe that I am voicing out this matter on behalf of other frustrated patrons who suffers the same problem with the parking machine. I do hope that KLCC will do something about it. We are customers and they are suppose to make our life easier and not harder. We are not some ATM machine or money changer to have change with us all the time. And what if we are to pay the parking after 10pm where no shops are open, stay there till the parking fee accumulates? This makes no sense.
Suria KLCC,
Kuala Lumpur City Centre,
50088 Kuala Lumpur.
03-2382 2828
